The Independent Student Newspaper of Northern Kentucky University.

The Northerner

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Dear Editor,

I purchased a used Adobe Illustrator at the NKU campus bookstore on Jan. 7th.(I have the receipt.) My professor did not have us check until Jan. 15th for the CD-ROM which is supposed to be included.

Today, Jan. 16th, I took my book, the receipt and a look like a puppy with his tail between his legs to the back counter where I was met with snappy judgment and a guy at the computer who said, “If you purchased it used, we can not guarantee that the CD is included.”

I then asked if they would refund my purchase price, and the other guy with the smock and beard said “No, there is nothing we can do about that.”

Talk about lousy customer service! Not only that, they acted like they needed to watch my book bag so I wouldn’t take anything.

I learned a valuable lesson and I will tell anyone looking to buy books to go off campus or to Amazon.com. Students need to boycott the store. (I realize this will never happen!)

We need the supplies and they have us over a barrel! I would like to hear other stories like mine, because I have heard complaints about them from other students.

Lost without my CD-ROM, mom! Regina Bertolotti

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The Independent Student Newspaper of Northern Kentucky University.
Letters to the Editor